Review your current mileage against the allowance in your agreement. If you are over, excess mileage is charged per extra mile at a rate written into your contract, so you can work out where you stand rather than waiting to find out.
Look over the car carefully for dents, scratches, alloy wheel damage or cracked trim. Do this 10 to 12 weeks before the end, not the week before, so there is still time to have anything put right at your own choice of repairer.
Both keys, the locking wheel nut, the parcel shelf or load cover, charging cables for an EV or plug-in hybrid, the handbook and the service record. Missing items are billed after collection and both keys is the one people discover too late.
Arrange your next car well before the current one goes, so the choice is yours rather than whatever can be sorted out quickly. You can compare in stock lease deals alongside a factory order or browse the latest special offers.
If your current lease is coming to an end, LetsLease can help you line up your next car and make the changeover as smooth as possible.
Explore Personal LeasingNear the end of your agreement the finance company contacts you to arrange collection. On the agreed day the car is inspected, usually by an independent collection agent, its mileage is recorded and the condition is written up on a report that you are asked to sign. Any charge is then calculated afterwards, once the vehicle has been assessed properly, rather than settled on the doorstep.
The condition is judged against fair wear and tear standards, most commonly the BVRLA Fair Wear and Tear Standard, which is the benchmark used across the leasing industry. Wear is the deterioration you would expect from normal use and is accepted. Damage results from a specific event, such as an impact or neglect, and is chargeable.
For most drivers this is straightforward, as long as the car has been looked after and the mileage kept in range. If you want the detail on what the charges are and what to do if you disagree with one, that is covered in our guide to end of lease options. This page deals with the process itself and how to get ready for it.
This is the window the BVRLA suggests for appraising the car against the fair wear and tear standard, and the reason for it is practical. It leaves enough time to get a scratch, a kerbed wheel or a cracked piece of trim repaired at your own choice of repairer, which is almost always cheaper than being charged for it later. Read the current standard and walk round the car properly with it.
Confirm the collection date with the funder. Check the mileage against the allowance so you know where you stand. Make sure any service that has fallen due has been done and recorded, and that the car will be roadworthy on the day, with a valid MOT if it is old enough to need one. Start gathering the keys, cables, locking wheel nut and paperwork now rather than on the morning.
Have the car clean, be there to hand it over, read the condition report before you sign it, and take your own photographs before it is driven away. Clear your personal belongings, remove any toll tags or parking permits, and disconnect the car from your phone and any connected services account.
You or someone acting for you needs to be present to hand the car over and go through the report. Collections are normally booked for a day rather than a time slot, so plan around that. If you cannot be there, arrange for someone else to do it and tell the funder in advance, because an unattended collection leaves you with no say in what gets recorded.
A dirty car cannot be appraised accurately, and marks recorded on a panel that could not properly be seen are much harder to argue about afterwards. A wash and a quick interior clean is the cheapest protection available to you. The car does not need to be immaculate, it needs to be assessable.
The collection agent records the condition and asks you to sign. Read what is actually written, say so at the time if you disagree with an entry, and keep your copy. That document is the reference point for anything raised later, and signing it without reading is the most common avoidable mistake at this stage.
Photograph the car yourself before it leaves: every panel, all four wheels, the interior, the boot and the odometer reading. Once the vehicle has gone you have no way of demonstrating what condition it was in when it left you, and dated photographs of your own are the difference between a query you can support and one you cannot.
If you go over the agreed limit, the finance company charges a set rate for every extra mile. The rate is in your agreement, so this is the one charge you can calculate in advance rather than wait for.
Heavier scratches, dents, broken trim, cracked lights, damaged upholstery or badly marked wheels. Kerbed alloys are the most common single item charged for, and the one most worth repairing before collection.
Missing keys, cables, the locking wheel nut, the parcel shelf, the handbook or a gap in the service record. A missing second key is expensive to replace and is discovered at the worst possible moment.
A car returned within its mileage, serviced on schedule and in line with the fair wear and tear standard should attract no charge at all, which is how it goes for most drivers. Our end of lease options guide covers the charges in detail and what to do if you think one is wrong.
| Checklist Item | Why It Matters |
|---|---|
| Appraise the car 10 to 12 weeks out | Leaves time to have anything put right at your own choice of repairer, which is usually cheaper than being charged for it afterwards. |
| Clean the car inside and out | A car that cannot be assessed properly is a car whose report is harder to challenge later. |
| Check the mileage | The excess rate is in your agreement, so you can work out any charge before the day rather than be surprised by it. |
| Inspect wheels, glass and bodywork | These are where charges most often arise, and kerbed alloys top the list. |
| Check servicing, MOT and roadworthiness | The car must go back roadworthy, with the service record complete and a valid MOT if it is old enough to need one. |
| Find both keys and all accessories | Missing items are billed after the inspection, and a second key is expensive to replace at short notice. |
| Clear your data and belongings | Remove paired phones, saved addresses and any connected services account, plus toll tags, permits and anything left in the boot. |
| Arrange your next car in advance | Starting early keeps the choice yours instead of leaving you to take whatever can be arranged in the time remaining. |
A little preparation goes a long way when returning a leased car. Almost everything on this list has to be done before the car leaves you, because afterwards there is nothing you can change.
The part worth understanding is that the appraisal happens at your door but the decision does not. The collection agent records what they see, the car goes away to be assessed properly, and any charge is raised after that, typically within a few weeks. By the time you hear anything, the vehicle is somewhere you cannot inspect it, photograph it or put anything right.
There is nothing improper about that. It is simply how the process runs, and an appraisal done in a driveway in poor light was never going to be the final word. But it does explain why everything useful you can do sits before the car leaves rather than after, and why the signed report and your own photographs matter as much as they do.
Keep your copy of the condition report and your photographs until any charge has been settled or the window has passed. If a charge does arrive and you think it is wrong, you are entitled to question it, and our end of lease options guide sets out how that works and where to escalate.
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The finance company contacts you near the end of the agreement to arrange collection, and the car is collected from you rather than being taken anywhere. Before the day, check the mileage, appraise the condition, gather both keys and all the accessories, and make sure the car is roadworthy.
On the day, have the car clean, be there to hand it over, read the condition report before signing it and take your own photographs. That is the whole process, and the preparation matters far more than the handover itself.
The mileage is recorded and the condition is inspected against fair wear and tear standards, usually by an independent collection agent working for the finance company. What they find is written on a condition report that you are asked to sign.
The car is then taken away and assessed properly, and any charge is raised afterwards rather than agreed at the door. If the vehicle is within its mileage and in acceptable condition, that is the end of the agreement with nothing further to pay.
Yes, charges can apply for excess mileage, damage beyond fair wear and tear, or missing items such as keys, cables or the locking wheel nut. None of them are automatic, and a car returned within its mileage and in line with the standard should attract nothing.
The charges are covered in detail in our end of lease options guide, along with what to do if you think one is wrong. The best way to avoid them is to appraise the car early enough to fix anything yourself.
Fair wear and tear is the deterioration you would expect from normal, everyday use over the term, and it is accepted with no charge. Light scuffing and small marks consistent with the car's age and mileage are fine.
Damage is different and is chargeable. It results from a specific event such as an impact, badly stowed items or neglect, rather than from ordinary use. The BVRLA Fair Wear and Tear Standard is the benchmark most funders assess against and sets out specific limits, so it is worth reading against your own car well before collection.
Yes, and not for appearances. A dirty car cannot be inspected accurately, and marks recorded on a panel that could not properly be seen are much harder to dispute afterwards.
Cleaning it also lets you spot anything yourself before the collection agent does, while there may still be time to act. The car does not need to be immaculate, it needs to be in a state where it can be assessed fairly.
Yes, and starting early is the sensible move. Lining up the next agreement before the current one ends keeps the choice yours rather than leaving you to take whatever can be arranged in the time left.
Each new agreement is a fresh application and a fresh credit decision, not a renewal. You can browse in stock lease deals alongside a factory order, or compare the latest special offers.
10 to 12 weeks before the car is due back, which is the window the BVRLA suggests for appraising it against the fair wear and tear standard. The reason is entirely practical: it leaves time to have any damage repaired at your own choice of repairer.
Leaving it to the final fortnight is the most common mistake, because by then anything you find is going to be charged for rather than fixed. Use the window to walk round the car properly with the standard in hand.
Yes, someone needs to be present to hand the car over, go through the condition report with the collection agent and sign it. It is not a drop off.
Collections are usually booked for a day rather than a specific time slot, so plan for that. If you genuinely cannot be there, arrange for someone else to handle it and tell the funder in advance, because an unattended collection leaves you with no input into what gets recorded.
Contact the finance company as soon as you know and ask to move the date, or nominate someone to hand the car over on your behalf. Both are normal requests and are easier to arrange in advance than at the last minute.
Whoever does the handover should know to read the report before signing and to photograph the car, since they are acting as your eyes. Do not simply leave the vehicle unattended for collection unless the funder has confirmed that arrangement in writing.
Usually yes, if the damage falls outside fair wear and tear and you have time to arrange it. Having a repair done at your own choice of repairer is very often cheaper than the charge that would otherwise be raised.
Have the work done properly and to a good standard, because a poor repair can be treated as damage in its own right. This is exactly why the 10 to 12 week appraisal matters, since it is the only point at which you still have this option.
All your personal belongings, anything in the boot or glovebox, toll tags, parking permits and any aftermarket accessories you want to keep. Also unpair your phone, delete saved home and work addresses from the navigation, and remove the car from any connected services app or account linked to it.
What stays with the car is both keys, the locking wheel nut, the parcel shelf or load cover, charging cables for an EV or plug-in hybrid, the handbook and the service record. Anything supplied with the car when new is expected back with it.
You are responsible for it, because keeping the vehicle roadworthy, taxed and tested during the agreement sits with you. The car has to be returned roadworthy and with a valid MOT if it is old enough to require one.
This only comes up on agreements running beyond three years, since a new car needs no MOT until its third anniversary. On a four or five year lease the test falls due while you have the car, and a maintenance package may cover it, so check whether yours does.
Usually within a few weeks, once the car has been assessed properly away from the driveway. The report signed at collection is the starting point rather than the final decision, so nothing is settled on the day.
Keep your copy of the condition report and your own photographs until the position is resolved. If a charge arrives that you believe is wrong, you can question it with the finance company, and our end of lease options guide explains how.
There is no automatic right to. Contract hire is a fixed term agreement, and the voluntary termination right that applies to PCP and hire purchase under the Consumer Credit Act does not apply to it in the same way.
Where a funder does allow an early return they quote a settlement figure, typically a large proportion of the remaining rentals, and some do not offer it at all. If you are in this position, speak to your funder directly, because the answer depends on their terms rather than on any general rule.
Only if a service is actually due, but the service record does need to be complete and in line with the manufacturer's schedule when the car goes back. A missed or late service can be treated as a failure to maintain the vehicle.
Check the schedule and the record in the final month and make sure the evidence goes back with the car, whether that is a stamped book or a digital record the funder can verify. Skipping a service that falls due just before the end is a false economy.